GP practice for homeless people wins ‘Outstanding’ rating from health watchdog

A GP practice dedicated to homeless people in Hackney is celebrating after it was rated ‘Outstanding’ by the country’s health watchdog for the first time.

The Greenhouse Surgery in London Fields was praised by the Care Quality Commission (CQC) for its “inspirational” work, and was awarded the highest ranking for being safe, responsive and well-led - writes

The practice provides health, housing and welfare services to the borough’s homeless population, and feedback from patients to the CQC was “consistently positive”.

Dr Muneeb Choudhry, Greenhouse’s clinical director, said: “It’s both an honour and great pleasure to receive this special accolade. A CQC Outstanding rating, for me, is a celebration of the continued efforts of our whole team at The Greenhouse GP Practice, an AT Medics practice.

“Our team aspires to being outstanding every day, and it’s wonderful that they have been recognised as such by the CQC, and in particular the feedback from patients that has been noted in the report is indicative of the wonderful service our team deliver.”

Choudhry says the CQC recognition is “particularly important” for the practice due to the “unique and specific care” it provides to homeless people, adding: “A special thank you to our dedicated and hard-working clinicians and ancillary team for making this all possible.”

Health inspectors noted that the surgery did not place a limit on the number of walk-in appointments available on any day, so patients who found it difficult to book appointments in advance or struggled to turn up on time could access services in a way that suited them.

The practice also reviewed its patient list recently and identified an increasing number of Polish and Vietnamese-speaking patients registering.

It then arranged for a Vietnamese interpreter from a local hospital to attend the practice weekly, as well as employing its own Polish translator to attend for one day per week. Patients said this significantly improved their access to health services.

According to a 2014 report by national charity Homeless Link , 41 per cent of homeless people reported a long-term physical health problem compared to just 28 per cent of the general population, and 45 per cent had been diagnosed with a mental health problem compared with just 25 per cent per cent of the public.

Researchers also found that 35 per cent of the people they spoke to do not eat at least two meals a day.

Greenhouse provides daily free meals through a partnership with Pret Foundation Trust, the charitable arm of the popular high-street chain.

CQC’s deputy chief inspector of GP practices, Professor Ursula Gallagher, said: “The work done at The Greenhouse Practice is inspirational and it thoroughly deserves its Outstanding rating.

“Feedback from patients about their care was consistently positive. There was a strong, open and embedded culture at the practice in respect of patient safety and the practice used every opportunity to learn from incidents.

“We observed a genuine open culture in which all safety concerns raised by staff were highly valued and integral to learning and improvement.

“All staff were encouraged to participate in learning and to improve safety as much as possible.”

AT Medics, who manage The Greenhouse GP Practice, deliver NHS Primary Care services across 37 practices in London, and this is their fourth CQC ‘Outstanding’ rating since 2015.

Read more news of London on our site.

homeless health watchdog OutstandingGP London
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
3 views in september
I recommend
No recommendations yet


Comments are designed to communicate and discuss the features of an enterprise or event, as well as to find out the interesting questions on it.

Motorists across the capital are being urged to ditch their vehicles for a day and reclaim the streets from traffic when nearly 50 roads close for World Car Free Day . Greenwich Town Centre and Bermondsey Street are among 49 streets across London set to be car-free on Saturday in a bid to tackle poor air quality and encourage stronger communities. By supporting London Play , a charity working to give children the freedom to play by shutting roads to traffi...
A Thames Water engineer has been hailed a hero after saving a choking baby who had stopped breathing and was turning blue. Jack Gale was carrying out maintenance work in a churchyard with a colleague when they heard the eight-month-old baby’s mother crying for help and came to the rescue. The woman had rushed out of her Earl’s Court home carrying the little boy, who had suddenly stopped breathing and was changing colour from lack of oxygen. Falling back on...
London mayor Sadiq Khan has called for a second EU referendum, criticising the government's handling of Brexit negotiations with the EU. Writing in the Observer, the Labour politician said that with the UK due to leave the EU in six months, it now faced either a "bad deal" or "no deal"- writes The debate had also become "more about Boris Johnson's political ambitions" than what was good for the UK, he said. Tory minister Michael Gove said Mr Khan w...
Progress is being made to help deaf and hearing-impaired people enjoy live music. Kate Samuelson explores provision for those who – literally – feel the beat. From wedding first dances to familiar songs your grandparents used to hum, many of our most treasured experiences are connected to music. Music can heighten everyday experiences, trigger emotions and even help to heal pain. But its power is not limited to those with perfect hearing. Deaf people do no...
The 2018 Great British Beach Clean expects a bumper year after the Blue Planet television series prompted a surge of interest in ocean plastic pollution The organisers of the annual Great British Beach Clean say they expect to see record numbers of volunteers at more beaches than ever before at this weekend’s UK-wide event. The Marine Conservation Society (MCS) has been running the four-day beach cleaning event for the last 24 years. In 2017, 6,944 volunte...
A portrait capturing tens of thousands of Year 3 schoolchildren from across London is being created by Oscar-winning filmmaker Steve McQueen. Year 3 pupils from the capital's 2,410 primary schools will be specially photographed for the project, which will go on display at Tate Britain. The project hopes to embody the diversity of the city in which Mr McQueen, now 48, grew up. The finished exhibition will be unveiled in autumn 2019. The 12 Years a Slave dir...
More than £8,000 has been raised for the family of a young father who died in a motorbike accident in north London. Restaurant manager Adrian Cheung , 25, was killed in Kentish Town after colliding with a metal stand as he rode to work last Friday. A Gofundme page has since been launched to help support the fiancée and daughter of Mr Cheung, who worked at popular Japanese restaurant Kami. Friends and will-wishers have flocked to the page, set up by his bro...
A survivor of the Parsons Green Tube bombing has told how the attack made him want to live life to the full onthe one-year anniversary of theexplosion . Carpet salesman Peter Crowley was hailed a “legend” when he turned up for work immediatelyafter the bomb exploded metres away from him on the Tube train. The device only partly detonated, saving many commuters from death, but sent a fireball shooting through the train, leaving 23 passengers suffering burns...
A corn snake had to be rescued after becoming stuck in a mousetrap as it slid through a London street. The pink-scaled animal was spotted in a black device, unable to escape, by a passerby. They called the RSPCA to help free the snake. Joe White, the animal collection officer who responded to the call, said: “The poor snake could barely move and was well and truly stuck in the mousetrap. The snake had an abrasion where he was stuck but his injuries do not...