Council housing comes back under Brent Council control

The council housing management services, previously provided by Brent Housing Partnership (BHP), have transferred back to Brent Council today.

The move follows a 12 week consultation with tenants and leaseholders earlier this year and a raft of improvements to council housing are planned over the next year including:

  • More investment in up-to-date technology, such as a new smartphone app for simple transactions
  • More joined up approach between housing and other council services, to provide a better customer experience for tenants and leaseholders
  • A more responsive and flexible repairs service
  • More and better targeted investment in estates, blocks and houses
  • Review of service standards, to ensure we are delivering what residents want
  • Better engagement of residents in decision-making about their homes and estates.

Tenancies are already held by the council so residents do not need to do anything differently and will still receive all the services they had access to under BHP. However, council tenants and leaseholders will notice a change of branding back to Brent Council which will appear on all official items including estate signage, website, social media, letters and ID cards of staff and contractors - writes

Councillor Harbi Farah, Lead Member for Housing at Brent Council said: “Housing is one of our most important services so it’s great that we’ve been able to bring it back in-house. Our tenants and residents can be sure that we’re committed to building on BHP’s good work and will know that we’re determined to deliver an excellent service across the board.”

Anyone who would like to help shape the new housing service can get involved by:

  1. Taking part in a survey – to help with the new Customer Strategy. Surveys can be completed via this link:  
  2. Attending a workshop – to ensure that information about Service Standards is clear, useful and complete
  3. Taking part in some testing – of designs for a new smartphone app

Please visit the housing website for dates of workshops, app testing and further information.

Read also: Last chance to nominate!
BrentCouncilcontrol Councilhousing
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
3 views in september
I recommend
No recommendations yet


Comments are designed to communicate and discuss the features of an enterprise or event, as well as to find out the interesting questions on it.

Council sidestepped a loaded decision about ending city hall regulation of the number of taxi licences in London, punting the controversial proposal back to staff on Tuesday night. The direction to city staff? Talk to the taxi industry. Again. It’s the latest chapter in the never-ending saga over London’s bylaw governing taxis, limousines and private ride-hailing companies like Uber. VEHICLE FOR HIRE BYLAW Staff will bring a bylaw back to the community and...
A dog owner claims her pet was kicked to death by a teenager in a “disgusting” attack at an east London park. Pomeranian puppy Scout was set upon by thugs while being walked in Raphael Park in Romford , owner Samantha Winfield said - writes She has launched a Facebook campaign to track down the culprit and police are investigating the incident, which happened at about 3pm on Sunday. “My partner walked my two Pomeranian puppies in Raphael Par...
A teenage girl was raped in broad daylight in an east London park, police have said. The Met's child abuse and sexual offences command is investigating the attack, which happened in West Ham Park on Tuesday. The female victim was attacked by a man close to the entrance opposite FairlandRoad, Scotland Yard said. It happened at about 4pm. No arrests have yet been made. West Ham Park, which dates back to the 16th century,is run by the City of London Corporati...
Armed police would have needed “luck” to be in the right place to tackle an intruder at Parliament, the Westminster terror attack inquest heard today. Khalid Masood, 52, rushed into the Parliamentary grounds and stabbed Pc Keith Palmer to death having mown down and killed four pedestrians with his car on Westminster Bridge. The inquest has heard armed police patrolling Parliament had been in-structed to prioritise the safety of ministers and MPs over polic...
A car thief who was filmed deliberately driving at a group of cyclists has admitted a string of offences. Shane Seymour, 25, of Southwark, south London, drove at the cyclists on Clapham Road, Clapham, during the morning rush hour of 1 August. Footage on social media showed a black Audi with fake number plates repeatedly accelerating towards the cyclists. Seymour pleaded guilty to the theft of a car, driving while disqualified and dangerous driving. He appe...
A female pedestrian is fighting for life after being hit by a lorry in east London , police said. Officers raced to the scene, on Stamford Hill, in Hackney , at about 4.25am on Thursday morning. The woman has been rushed to hospital, officers said, and remains in a critical condition. Police said the driver of the lorrystopped at the scene. A spokesman for the Metropolitan Police confirmed there have been no arrests. Following the crash, Stamford Hill was...
London saw a massive spike in drug overdoses this summer, with its overdose-prevention site saving the lives of three times as many people last month as in the six months previous, says the executive director of the organization that hosts the site. With only two of the four front-running London mayoral candidates supporting a permanent downtown supervised drug consumption site, the need for intervention was driven home when 23 users were “reversed” from d...
The PM will announce £2bn to build new homes in England, in a attempt to remove the "stigma" of social housing. Under the plan, housing associations, councils and other organisations will be able to bid for the money to spend on new projects, starting from 2022. Labour said the announcement fell "far short" of what was needed for the social housing sector. BBC home editor Mark Easton said the government hopes the money will allow local authorities and hous...
Tackling serious violence in London is to be treated as a public health issue, the city's mayor has said. Sadiq Khan has set up a Violence Reduction Unit to include public health staff, police and local government, with £500,000 in initial funding. He said it "will not deliver results overnight", but focus on diverting young people away from crime. There have been 100 homicides in the city this year, with another man stabbed to death on Tuesday night . A t...