The Civil Aviation Authority (CAA) investigates the principles of placing passengers in a number of airlines. The reason was a large number of complaints from travelers who were taken from their family or children or asked to pay an additional fee to sit next to them.
The CAA report, which takes into account the testimonies of 14,000 airline customers, showed that one in five passengers was separated from members of the family or group. Slightly more than half of the respondents said that they were warned about an additional fee before booking a flight. 10% claim that they were informed about this only after buying tickets. Another 10% said that no one warned them about additional expenses. Six out of ten passengers agree to pay more to avoid seating apart.
Is it permissible for airlines to charge passengers with an additional fee for neighboring seats?
The simple answer - yes. However, CAA is going to investigate whether airlines correctly inform customers about additional fees, and most importantly, at what stage of the journey. According to CAA, passengers pay up to £390 million annually for preferred seats. At the same time, two thirds pay from £5 to £30 for each allocated space, and 8% pay more than £30.
Andrew Haines, executive director of CAA, said: "The practice of accommodating passengers creates confusion, and airlines have the right to demand additional fees for accommodation in the salon, but in this case everything should be extremely clear and fair for customers. Our research showed that some passengers pay money for neighboring seats, although in fact it is not necessary, and we want to investigate whether all members of the same group always sit side by side, if there is such opportunity "