If you pass the test successfully
To pass the test, you must score 75% or more.
You will receive a letter confirming that you passed the test ("pass notification letter"). You will have to send the original of this letter along with your application for citizenship to confirm the passing of the test.
You will receive only one copy of the letter and do not receive a replacement. If you lost the letter, call Home Office. You will not get a new letter, but you will be told what you can do.
Contact the Home Office about the missing letter about the passed test:
Phone: 03001 232 253
If you fail the test
You must wait 7 days before trying to pass the test again, but you can take the test as many times as you want. Each time you need to re-register for testing and pay for it.
Cancellation, refund and complaints
If you cannot come to the test you signed up for
If you cannot come to the test you signed up for, you need to cancel it. You can get your money back if you cancel the test 3 or more days before the test date.
How to cancel a test
log in to your account that you registered;
select "Confirmed tests";
select "Cancel tests".
If you have right for a refund because of the cancellation of the test, £50 will be returned to the card that you specified when signing up for testing. To do this, you do not need to contact the UK Visas and Immigration Service.
Registering for testing will be possible on another day.
How to ask for a refund
You can ask for a refund if the test was canceled by the center itself. No other excuse is valid for you to demand your money back. For example, if you took with you wrong identity card, were ill, late or took the wrong documents, they will not give you money back.
You must apply for a refund within 3 months from the date of the test.
Download and fill in the form for refund. Send it to the address on the form.
Filing a complaint
To file a complaint, contact learndirect:
Phone: 0800 015 4245
Monday to Friday, from 8:00 to 16:00
Also you can find the complaint form here. Send it to the address on the form. You will receive a reply within 10 working days. You must send a complaint within 3 months from the date of the test.
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