Cheap electricity suppliers: can they be trusted, and what is the catch

Utility bills are one of the most significant monthly expenses of every Briton. In recent years, there has been an increase in the number of little-known small suppliers that offer profitable prices for their services.

But can you really trust them?

Problems with customer service

Iresa attracted the attention of thousands of families, offering incredibly cheap tariffs for gas and electricity. Nevertheless, recently the company had some problems. First, the supplier closed its doors for new customers for several months to resolve outstanding issues, secondly, a poor approach to handling complaints was noticed, and Iresa cannot provide payment through a bank account (direct debit) to its customers or request a one-time payment within the next three months.

Some difficulties related to the processing of customer calls arose in the company. Iresa extended the working period of the call center to shorten the waiting time to five minutes, and to answer missed calls until the end of the next business day. The company responds to customer emails only on the fourth or fifth day.

If the supplier does not demonstrate significant service improvements, then decisive measures, including revocation of the license will be taken.

Some suppliers ceased operations

While Iresa's problems are ficused on their approach to customer service, other suppliers have bigger problems.

This year, Future Energy, which mainly served Yorkshire and the Northeast, declined, leaving 10,000 customers in limbo. This followed the collapse of companies such as Brighter World Energy and GB Energy in 2016.

Last year, Ofgem said it was considering introducing stricter rules for new energy suppliers.

Can I trust a "small" supplier?

It is important not to "taste" all small suppliers. If there are minor problems with one supplier, such as waiting for a response to your email, you do not need to immediately change the company, because there is no guarantee that others will not have more serious difficulties.

First of all, you need to find the best deal on the price comparison site, where a large selection of electricity companies is provided. Then, if you are tempted to switch to a new supplier, you need to do a little homework. Find out information about customer service and handling complaints, which are regularly published on the website

Ombudsman Services keeps track of the details of what complaints are being received, how fast they are processed, and what compensations has been paid if necessary.

You can also contact the Trustpilot platform to read customer feedback on various suppliers.

What happens if my supplier goes bankrupt?

If your supplier stops working, the good news for you is that you will not suddenly loose gas and light. Instead, you will go to the provider selected by Ofgem. Then you can go to another company without any penalties, although you will have to wait until the new supplier contacts you before switching begins.

read other news here

cheap electricity_supplier UK
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
3 views in august
I recommend
No recommendations yet


Comments are designed to communicate and discuss the features of an enterprise or event, as well as to find out the interesting questions on it.

A man has been charged with the murder of a nurse who appeared on Britain's Got Talent in an NHS choir. Simonne Samantha Kerr, 31, from Wembley, was found fatally injured in a house in Grayshott Road, Battersea, on Wednesday - writes She was treated by paramedics but pronounced dead at the scene. Desmond Sylva, 40, of Grayshott Road, will appear in Wimbledon Magistrates' Court on Friday. Police are not looking for anyone else over Ms Kerr's death....
A maths teacher has been showing off her artistic skills by decorating rocks with incredible miniature versions of book covers. Ella Dickson, 39, spends up to an hour painting covers of books like Harry Potter and the Philosopher’s Stone, Northern Lights and Matilda on rocks. She posts her intricate creations on a local Facebook page before hiding them near her local library for kids to find, photograph and then often re-hide. Mum-of-two Ella is part of th...
A doctor who worked as a physician to Britain’s Queen Elizabeth has been killed after colliding with a truck as he cycled through central London. Peter Fisher, 67, was riding through the High Holborn area on Wednesday morning when the collision occurred. Police said he had died at the scene. “We are all deeply shocked and saddened to learn that Dr Peter Fisher tragically died in a road traffic accident yesterday,” Gill Gaskin, medical director at Universit...
Students collecting results from their school in the shadow of Grenfell Tower said they were proud to be bringing a sense of hope back to the community. Safety concerns forced Kensington Aldridge Academy to move to portable classrooms after the fire in June last year. Four of the school’s pupils and one former student were among the 72 killed. Students were given the choice to sit the exams in the original building or in the temporary classrooms. Many retu...
A former refugee who stood outside Canary Wharf station with a sign pleading for work says he is "overwhelmed" after a tweet showing him standing with his sign went viral. 22-year-old Mohamed Elbarkey sayshis self-promotional stunt has earned him some promising job leads, including interviews at places he would "love to work at." Mr Elbarkey came to the UK with his family as a refugee from Libya and graduated with a 2:1 in Aerospace Engineering from Southa...
In a UK first, shoppers in south London can now buy groceries in Sainsbury’s without going to the checkout or self-service scanner. By simply using their smart phone, shoppers can skip the queue altogether and buy products by scanning what they need themselves - writes The supermarket chain is trialling new scan, pay and go technology in its Clapham North branch. The trial is thought to be the first of its kind not just in London, but the wh...
Four men have been stabbed and six have been arrested following an incident in Camberwell. Officers were called to playing fields outside Landor House at 5.24pm following reports of a stabbing. According to a Scotland Yard spokesperson, the four men, all believed to be in their teens,"have all been taken to south London hospitals." "Six males have been arrested in connection with the incident." Police remain at the scene. The condition of the four men is n...
A dance festival for 10,000 revellers in a south London park has been refused a licence after complaints from couples that the event would “spoil” their weddings nearby - writes Diynamic Festival was set to take place in Morden Park on September 8. Tickets were already sold for the event, which boasts a line-up of house and techno DJs including Solomun and Adriatique across two stages. But Merton council rejected a licence application for it...
He made the promise as the government announced £10m to improve security and conditions at certain jails. New body scanners and sniffer dogs are to be introduced in 10 of England's most "challenging" prisons as part of a clampdown on drugs and mobile phones. The dogs have been trained to detect psychoactive substances such as Spice. Ministers also want to raise standards of leadership by sending prison governors to military-style colleges. And there will b...