On average, London public transport is delayed by two million hours per month, but thanks to this website it is easy to compensate for an unsuccessful trip.
Every year the London Underground makes over 105 million passenger trips, and delays, unfortunately, are an integral part of its work.
For example, last year on Victoria Line there were 91 incidents, which led to delays in the metro for more than 2 minutes. It is followed by Bakerloo Line - 80 incidents, Jubilee Line - 69, then Central Line and Northern Line - 44 and 43 respectively.
The good news is that if the delay occurs due to a signal failure, path failures, train breakdown, etc., you can get compensation.
Customers affected by any failure or cancellation of a trip can return their money at the TfL online payment page after registering and creating an account. But in order to apply, you need to register, find your trip and send a request that will be processed within 28 days.
These difficulties can be avoided thanks to a new website Reeclaim, which promises to fight for your failed or untimely trip. The service will automatically send a request for a refund for the ticket.
You can get compensation in the following cases:
Unplanned engineering work;
Malfunction of the train.
How it works?
The non-commercial Reeclaim website automatically scans subway journeys to determine in which situation passengers can receive compensation. In case of delay, the website will independently send a request for a refund to TfL on behalf of the passenger, who will then be credited with the full amount of travel.
Over the past seven months, the London company has already processed more than a million trips and helped getting back more than £ 800,000 into the pockets of passengers.
Registered in Reeclaim passengers have the right to refund for a 15-minute or more delay in the London Underground and Docklands Metro (DLR) and a 30-minute delay on Overground and TfL Rail trips.
To be able to get refund, the passenger creates a TfL account, adds his travel cards (Oyster and Contactless), and completes the quick registration process on the Reeclaim website. The whole procedure takes no more than five minutes.
The founder of Reeclaim Zevi Sternlicht created the platform after he tried to get compensation and realized how long this process takes.
He said: "Every month millions of passengers suffer from traffic delays, we created this site so that everyone can easily get their money back. We are not affiliated with TfL, and we do not take commissions, so the user receives the full amount of the refund."