Which? survey reveals 'UK's worst stations' with London terminals high up list of shame

Clapham Junction has been named London’s worst mainline train station for disruption in a survey by leading consumer title Which?

Fifty-seven per cent of trains have been late or cancelled at the south London interchange since the beginning of the year, their research found.

Their study found King’s Cross was the second worst, with 51 per cent of trains delayed or cancelled, followed by Victoria (47 per cent), Stratford (44 per cent) and London Bridge (44 per cent).

Commuter Jamie Buchanan-Conroy, 28, got so enraged by the delays that he changed his journey to avoid Clapham Junction.

A file image of train misery at Clapham Junction station (Hayley Lancefield/PA)

“I paid for an extra zone to take an indirect route to work,” he said, “because the direct train [from Clapham Junction] was so unreliable I couldn’t use it to get to work.”

King’s Cross was the second worst station for disruption (Matt McGeehan/PA)

The data unsurprisingly found crisis-hit South Western Railwayand Southern were the worst-performing train operators serving the capital’s stations.

South Western Railway had 60 per cent late or cancelled trains since the start of the year (Victoria Jones/PA)

South Western Railway had 60 per cent late or cancelled trains, and Southern had 58 per cent.

Meanwhile, Manchester Oxford Road was the worst in the UK, with 73 per cent of trains delayed or cancelled since January 1.

York was second, with 68 per cent, and Gatwick Airport third with 65 per cent.

Alex Hayman, Which? managing director of public markets, said: “Passengers must be at the centre of the forthcoming government rail review – it must look at performance targets to drive improvements in punctuality and reliability for passengers.

“The review must not be used as an excuse to delay real action to improve passengers’ experiences on the trains today.

As a first step, the government must introduce fully automatic compensation, ensuring more passengers get the money they are owed.”

Read more news of London on our site.

standard.co.uk
London terminals UK's worst stations shame
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
2 views in november
I recommend
No recommendations yet

Comments

Post your comment to communicate and discuss this article.

Society
Children living in London boroughs with high diesel pollution suffer from stunted lung capacity, putting them at risk of early death, a study has said. Pupils living in areas that failed to meet EU nitrogen dioxide limits were at increased risk of lung disease, researchers found. The research studied 2,000 London school children over five years. "We are raising a generation of children reaching adulthood with stunted lungs," researchers said. Academics fro...
Incidents
A private school teacher has been left partially blind after another woman smashed a glass in her face during a night out.  Lisa Bertsch, 30, was at the Be At One bar in Richmond when she was hit in her right eye. The tumbler shattered and left Ms Bertsch, who lives with her boyfriend in Kingston, needing emergency surgery. She said the attack happened when she tried to stop the assailant pouring a cocktail over her friend’s belongings. Ms Bertsch added th...
Society
Discarded syringes have been left in play areas and car parks as a BBC investigation found councils were being called 50 times a day to remove them. Figures obtained by the BBC showed councils handled 18,496 cases in 2017-18, a rise of 7% in two years. A volunteer pricked by a discarded needle has told how he faces a wait for HIV and hepatitis test results. The Department for Communities and Local Government said it was "committed to doing more to reduce d...
Society
The German Zeppelin bombing campaign of London during WWI has been brought to the fore again days before the centenary of the war in a film made by schoolchildren. The first ever example of strategic bombing in history - a tactic used in total war with the goal of defeating the enemy by destroying their morale or economy - was during the First World War Emperor Kaiser Wilhelm II initially banned attacks on the capital because of his close connection to the...
Society
London’s busiest train station has recruited a hawk to scare off pigeons following a spate of complaints from angry passengers. Aria, a five-year-old harris hawk, has begun patrolling Waterloostation in a bid to stop people having to “fight" off pigeons while eating. There are 27 food and drink retailers at the Network Rail-managed station, and many customers have complained about pigeons pecking at food and leaving a mess. The birds have been pictured sit...
Society
London City Airport is going to fine airlines for breaching noise limits after a surge in complaints from residents.  The airport, based in the Royal Docks, has launched a “penalty and incentive” scheme for planes breaching its rules, and will name and shame them online. Bosses revealed the airport had seen a spike in complaints since launching concentrated flight paths in February 2016. The paths were changed after new air traffic control technology was b...
Society
The Crossrail delay will cost Transport for London almost £200 million next year in lost revenue, the Standard has learned. Latest calculations suggest the expected nine-month delay to the completion of the Elizabeth Line, first revealed in August, will cost the cash-strapped body almost £550,000-a-day.  TfL, which has a deficit of around £1bn, has told the London Assembly it will miss out on £170million income from passenger fares and up to £20million in...
Society
Motorists who park in cycle lanes in one of London’s “Mini Holland” boroughs could have their residents’ parking permits revoked, council chiefs warned today. A crackdown on illegal parking has been launched by Waltham Forest council amid growing anger at the way some drivers are blocking the new routes.  They are being introduced under a £30 million initiative to encourage walking and cycling by building Dutch-style segregated routes, including a three-mi...
Society
‘Only a bloody stark raving alcoholic is bloody drunk at 1.30pm in the afternoon,’ says Air India pilot. A senior Air India pilot was grounded after he failed breathalyser tests shortly before a flight from New Delhi to London on Sunday. Arvind Kathpalia, who is responsible for safety at the airline as operations director, denied drinking on the job and said he would contest the results of the alcohol checks. “It was 1.30pm in the afternoon, only a bloody...