Piccadilly line delays: London Underground slammed following days of disruption

Furious commuters have slammed the London Underground for failing to “come clean” about days of disruption on the Piccadilly line.

Commuters say that despite frequent problems over the last two weeks, in particular suspensions between Rayners Lane and Uxbridge, the Transport for London (TfL) website has continued to claim there is a “good service”.

Issues with trains have resulted from leaves on the line causing rolling stock wheels to slip, the RMT union said.

The union has called on London Underground to “come clean to both staff and public” about the ongoing problems.

Katie Young, who travels from Uxbridge, said there has been hardly any service on the line between Uxbridge and Rayners Lane for the last two weeks.

She told the Standard: “The main issue I have is that the updates supplied by the official channels are always incorrect, tfl.gov.uk reports good service and train times for services which simply aren't running.

“I always check train times ahead of leaving home, but the amount of misinformation from what should be a reliable and 'live' service means I've almost missed several important appointments in the last week, been late for work, and had to spend around £60 on cabs.

“When I've flagged these problems on Twitter or at stations, I've been met with a range of excuses and apologies but nothing has changed.

“Often the driver will give one excuse, the station staff if there are any another and the website another.”

READ MORE New Piccadilly line train unveiled with TfL to sign £1.5bn contract

Dominic Rogan, who commutes from Uxbridge to Hammersmith, said: “It seems as though they have decided the Uxbridge branch is of no importance and trains do not need to run from that station and they don’t feel they have to forewarn customers.

“We were told two weeks ago via a paper sign at Uxbridge station that due to adverse weather conditions Piccadilly line trains could not run on the tracks for the foreseeable between Uxbridge and Rayners Lane.

“And now it seems any form of scheduling for the line has gone completely out of the window.”

The RMT added in a statement: “London Underground Limited has refused to put honest and accurate information out to members of the public, leading to front line staff being confronted by angry passengers and total ridicule on social media from hundreds of members of the public who are sick and tired of being misled.

“RMT representatives, along with some line managers, have brought these concerns to senior management but they still refuse to put out honest information and insist on showing the Piccadilly line running a good service when it isn’t.”

London Underground Limited is a subsidiary company of TfL.

RMT General Secretary Mick Cash said: “It’s bad enough that yet again London Underground are sending out sub-standard trains, but to actively mislead the public and staff with an impression that all is well is a dangerous farce and must be called to a halt."

It comes as TfL confirmed it has got the green light to sign £1.5bn contract with Siemens to design and build a new fleet of Piccadilly line trains.

Brian Woodhead, Director of Customer Service for London Underground, said: “I apologise to customers for the disruption on the Uxbridge branch of the Piccadilly line. 

"As part of our plans to minimise damage to train wheels caused by leaf fall, some services have been terminated at Rayners Lane, where customers can change to the Metropolitan line. 

"We have been providing detailed local information to customers who have been affected by this, and have included information on our status boards and in PA announcements.”

delays Piccadilly London Underground
If you notice an error, highlight the text you want and press Ctrl + Enter to report it to the editor
2 views in december
I recommend
No recommendations yet


Post your comment to communicate and discuss this article.

Protesters will march through central London for a pro-Brexit rally backed by English Defence League founder Tommy Robinson and Ukip's leader. Several thousand people are expected to descend on the streets of the capital this Sunday to demand that there is no “betrayal” over Britain’s exit from the European Union. The rally will take place just three days before parliament’s crucial vote on Theresa May's deal. Almost 4,000 people have said they are going o...
Westminster council has launched an inquiry into discrimination and “body-shaming” at nightclubs in the heart of the capital. Officials have revealed a “task group” has been created to look into the problem following recent reports of discriminatory door policies, including at exclusive clubs in areas such as Mayfair. Body image and anti-discrimination campaigners today welcomed the move after a series of cases of alleged racism and “fat-shaming” were high...
A teenager has been stabbed to death in south-east London. Police were called at about 21:40 GMT to Topham House in Prior Street, Greenwich, following reports a man was unresponsive after being stabbed. The 18-year-old died at the scene. A 17-year-old boy has been arrested in connection with the death and taken to a police station for questioning. More than 120 murder investigations have been launched across London this year. Image captionPolice have cordo...
Thames Water said the Beast from the East and summer heatwave had an impact on its ability to meet leakage targets as it reported interim pre-tax profits crashing to £67.7 million from £218.5 million a year ago. The water company also revealed the extreme weather sent complaints soaring as it battled supply interruptions, with written customer complaints jumping to 11,083 in the half-year to September 30 from 8,242 a year earlier. Thames Water was ordered...
A British tourist has gone missing in New Zealand, sparking an international appeal for help from her family. Grace Millane was last seen in Auckland on Saturday night (Dec 1), and has not been in contact with her family since - despite her 22nd birthday being on Sunday. Her family, from Basildon in Essex, have alerted the British Embassy in New Zealand and reported her missing to police in Auckland, as well as sharing 'missing' posters on social media. De...
The main reason for sickness absence in the London Fire Brigade is now stress, anxiety and depression, Commissioner Dany Cotton has said. LFB has seen a "small increase" in the number of days taken off as sick leave over the last three years, Ms Cotton, the brigade's most senior firefighter, said. It is the first time mental health has been the leading cause of the absences, she told the London Assembly on Thursday. LFB employed four extra counsellors foll...
A 77-year-old woman who collapsed while calling police to report a burglary at her home is critically ill in hospital. She dialled 999 on Monday to report intruders had forced their way into her home in Bells Hill, High Barnet, north-east London, and stolen property. During the call, the police operator heard her collapse. Paramedics arrived and she was taken to hospital, where her family remains at her bedside. Scotland Yard said its Homicide and Major Cr...
A medieval skeleton wearing a pair of thigh-high leather boots has been found during excavations for London's new sewer. The skeleton was discovered face down in mud at the Chambers Wharf site in Bermondsey during work to create the Thames Tideway Tunnel. Archaeologists believe the man may have died during the late 15th Century while carrying out work near the river. MOLA Headland Infrastructure said it was a "rare" and "fascinating" find. The consortium i...
Christmas lights in an upmarket shopping street were taken down after just three days by council inspectors who branded them a “death trap”. The decorations were put up in Primrose Hill by Jonny Bucknell, the son of the UK’s first DIY television star Barry Bucknell, with a switch-on ceremony on Sunday by model Jo Wood, ex-wife of Rolling Stones guitarist Ronnie, and singer-songwriter Collette Cooper. But on Wednesday, Camden council bosses removed and impo...